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Healthcare support.
Websites & digital marketing.
Explore the service you need, see example deliverables and define a focused scope with your team.
Keep claims, payer follow-ups and provider documentation moving through a clear worklist.
Work we can scope
- AR and payer status follow-up, aging worklists and next-action dates.
- Payment-posting support, reconciliation worklists and billing administration.
- Eligibility and authorization tracking, missing-document follow-up and denial logs.
- Credentialing document collection, application follow-up and expiry registers.
See an example deliverable
Illustrative format · not a client record
A payer follow-up tracker with reference, status, last action, owner and next due date.
Payer interpretation, credential sign-off and specialist decisions stay with your designated qualified reviewer.
Organize the documentation and review handoffs around your medical coding queue.
Work we can scope
- Chart preparation and documentation-completeness checklists for coding review.
- Coding worklists, missing-information flags and query follow-up.
- Coding QA logs, discrepancy tracking and rework coordination.
- Support for agreed ICD-10-CM, CPT and HCPCS workflows under your coding lead.
See an example deliverable
Illustrative format · not a client record
A coding review worklist with chart reference, documentation gap, query status and reviewer decision.
Code assignment or validation is scoped only after confirming the required qualifications, specialty experience and review arrangements.
Make records easier to organize, locate and hand over through your approved systems.
Work we can scope
- Document indexing, file naming and chart organization using your conventions.
- Record-completeness checks and missing-record follow-up.
- Duplicate or mismatched-document flags for authorized review.
- Referral packet assembly, records-request tracking and approved EHR data-entry support.
See an example deliverable
Illustrative format · not a client record
A record-completeness register listing required documents, received items, gaps and review owners.
Work follows agreed access permissions and handling procedures. Record release, retention decisions, clinical abstraction and clinical interpretation require the appropriate authorization or expertise.
Support the administrative moments before and after an appointment, with clear handoffs to your team.
Work we can scope
- Appointment scheduling, rescheduling and reminder follow-up.
- Inbound enquiry and voicemail administration using approved scripts.
- Intake forms, demographic updates and insurance-information collection.
- Referral coordination, waitlist tracking and routing of patient questions.
See an example deliverable
Illustrative format · not a client record
An appointment and follow-up queue with enquiry type, action, responsible person and next step.
Coverage hours, channels, language requirements and escalation routes are agreed before launch. Clinical questions and urgent concerns are routed to your designated care team.
Keep the human-review, documentation and data-quality work around AI implementation organized.
Work we can scope
- Human-review queues, reviewer assignment and decision-status tracking.
- Data-quality checks and annotation administration using an approved rubric.
- SOP version logs, risk-register administration and implementation checklists.
- RCM exception-review coordination, audit-evidence indexing and research task trackers.
See an example deliverable
Illustrative format · not a client record
An AI review register with item reference, observed exception, assigned reviewer, decision and follow-up.
Operational support only. Clinical decisions, model safety validation, formal regulatory audits and compliance certification require appropriately qualified personnel.
Turn approved ideas into organized content, usable pages and clearer campaign handovers.
Work we can scope
- Social content production, creative adaptations and campaign calendars.
- WordPress page updates, landing-page checks and link QA.
- On-page SEO: useful copy, headings, metadata, internal links and image descriptions.
- Owned-profile updates, approved content distribution and source-tagged reporting.
See an example deliverable
Illustrative format · not a client record
A campaign handover with approved copy, asset version, destination URL, QA result and approval status.
Budget, publishing approvals, specialist claims and final strategy stay with the designated owner. Search positions and campaign returns are not guaranteed.
Build a clear, responsive website that helps visitors understand your services and take the next step.
Work we can scope
- Business websites, service pages and campaign landing pages designed for mobile and desktop.
- WordPress and CMS setup, content editing workflows and website redesigns.
- Enquiry forms, booking links and analytics integration, with on-page SEO foundations.
- Page-speed improvements, accessibility checks, launch testing and ongoing website updates.
See an example deliverable
Example project deliverable
A responsive business website with service pages, an enquiry journey, editable content and a launch checklist.
Pages, content, integrations, hosting, maintenance and launch milestones are agreed in the project scope.
Connect a usable front end with the back-end logic, data and integrations your workflow needs.
Work we can scope
- Custom web applications, internal dashboards and business workflow tools.
- Responsive interfaces connected to back-end services and database workflows.
- API integrations, sign-in flows and role-based access for agreed user journeys.
- Functional testing, deployment setup, technical documentation and maintenance planning.
See an example deliverable
Example project deliverable
A workflow dashboard with user roles, task tracking, a connected database and documented deployment steps.
The technology stack, data handling, access controls, testing and support arrangements are confirmed against your requirements before development.
Special combo · Digital Launch
Conditions applyYou bring the content.
We build your digital launch.
Share your approved content and brand assets. We bring your website, SEO, social media, AI videos and Meta ads together, then hand over the agreed assets and access.
Website
A responsive business website or landing page built around your approved content.
SEO foundations
Page titles, descriptions, headings, internal links and basic search setup for the agreed pages.
Social media setup
Business profiles, branded profile visuals and starter content for your agreed channels.
AI videos
AI-assisted promotional videos developed from approved scripts, brand assets and creative direction.
Meta ads
Campaign setup, ad creatives and launch on Facebook or Instagram after your budget and approval.
Handover
Agreed website access, editable assets, campaign summary and a practical handover guide.
Your starting point: business details, service information, approved text, logo, available photos and your goals. We agree the deliverables, fee and timeline before starting.
Custom quote · Agreed revisions · Client-approved launch · Organized handover
Ad spend, hosting and paid tools are separate unless included in your written quote.
Package conditions & scope
- The written quote defines the page count, SEO tasks, social channels, video quantity and length, ad campaigns, revisions, fee and delivery schedule.
- You provide accurate, approved content, brand assets, rights to supplied materials and the account access needed. Timing depends on receiving content, access and approvals.
- Domain, hosting, paid tools, subscriptions, licensed media and Meta ad spend are separate unless expressly included. You approve the ad budget before launch.
- AI-assisted scripts and videos are reviewed before publishing. Ad launch requires your approval and is subject to platform review. Rankings, reach, leads and sales are not guaranteed.
- Handover covers the assets and access listed in the quote; third-party licences retain their own terms. Ongoing SEO, ad management, maintenance and custom full-stack development are separately scoped unless included.
Make the handover useful
A clear output for each workflow.
Illustrative formats include follow-up worklists, chart-completeness registers, coding review queues, appointment trackers AI exception logs, responsive websites and application handover guides. Your format and acceptance criteria are agreed before work begins.
PineHills field guide
Scope a pilot in seven decisions.
A focused pilot is easier to evaluate when the work, the reviewer and the output are clear.
Prepared by PineHills Billing Solutions · Updated 10 September 2026
- Choose one workflowDescribe the queue or recurring task and what is slowing it down.
- Define the volumeShare approximate item counts, frequency, deadlines and peak periods.
- Agree the outputSpecify the tracker, report, completed task or handover you need.
- Name the reviewerDecide who approves work and resolves exceptions.
- Set access boundariesConfirm the approved systems, permissions and data-handling requirements.
- Choose useful measuresAgree how to review completeness, timeliness and unresolved items. Set targets together.
- Schedule the reviewAgree the pilot duration, communication rhythm and decision on next steps.
Working together
Scope first.
Clear expectations.
How is pricing decided?
Pricing depends on task complexity, volume, coverage hours, tools and the review process. We agree the scope and commercial terms before work starts.
Can you use our existing systems?
We scope work around your approved tools and access permissions. System access, required training and the handover format are agreed before onboarding.
Do you provide clinical or compliance sign-off?
No. Clinical judgment, coding sign-off where qualifications are required, model safety decisions, regulatory audits and compliance certification remain with appropriately qualified personnel.
What should we send first?
Start with the service area, approximate volume, expected output and a general description of the workflow. Do not send patient records, passwords or confidential documents through a first enquiry.
Free website launch checklist
Have the content.
Know what comes next.
Eight practical checks for your website, SEO, social media, videos, ads and handover—plus a project brief to help you scope the work.
Start with one workflow
Where does your team
need more support?
Tell us the task, the volume and the handover you need. We’ll discuss a focused scope and review process.
Clear scope · Agreed access · Named reviewer